Terms of Service

Acceptance of Terms

By accessing and using the TVS (Transparency and Vigilance System) platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. This agreement establishes the framework for our professional relationship and ensures mutual understanding of rights and responsibilities.

Service Description

TVS is a government platform designed to assist officers with vigilance-related matters, case management, and procedural guidance. We provide comprehensive support to help you navigate complex administrative processes with confidence and compliance.

Platform Features

• Case submission and tracking system for streamlined workflow management
• Document management and secure storage with encryption
• AI Assistant for guidance and recommendations with human oversight
• CVO (Chief Vigilance Officer) network access for expert consultation
• Compliance monitoring and reporting tools for proactive governance

AI Assistant Terms

User Responsibilities

As a user of this platform, you agree to uphold the highest standards of integrity and professionalism. Your commitment to these responsibilities ensures the platform remains a trusted resource for all government servants.

• Accurate Information: Provide truthful and accurate information in all submissions to maintain the integrity of our records
• Authorized Use: Use the platform only for official government business and authorized purposes
• Confidentiality: Maintain confidentiality of sensitive case information and protect privileged communications
• Compliance: Follow all applicable laws, regulations, and departmental guidelines at all times
• Security: Protect your account credentials and report any security incidents immediately

Prohibited Activities

To maintain the security and integrity of our platform, certain activities are strictly prohibited. These measures ensure fair and appropriate use by all authorized personnel.

• Submit false, misleading, or fraudulent information that could compromise investigations
• Access or attempt to access unauthorized areas or confidential information
• Interfere with platform security, functionality, or performance
• Share login credentials with unauthorized persons or entities
• Use the platform for personal, commercial, or unauthorized purposes
• Violate any applicable laws, regulations, or ethical standards

Data and Privacy

Your use of this platform is subject to our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to our data practices as described in the Privacy Policy. We are committed to maintaining the highest standards of data protection and confidentiality.

Service Availability

We strive to maintain platform availability but cannot guarantee uninterrupted service. Our commitment to excellence means we continuously improve and maintain our systems.

We reserve the right to:

• Perform maintenance and updates as needed to ensure optimal performance
• Modify or discontinue features with appropriate notice to users
• Suspend access for security or compliance reasons when necessary
• Implement usage limits to ensure fair access for all users

Intellectual Property

The platform, including its software, content, and AI Assistant algorithms, is owned by the Government of India. Users retain ownership of their submitted content but grant us necessary rights to provide services and maintain platform functionality.

Limitation of Liability

The platform is provided "as is" without warranties. We are committed to excellence but cannot be liable for certain circumstances beyond our control.

We are not liable for:

• Decisions made based on AI Assistant recommendations without human verification
• Technical issues or service interruptions caused by external factors
• Loss of data due to user error or unforeseen system failures
• Consequences of unauthorized access to your account through compromised credentials

Account Termination

We may suspend or terminate accounts to maintain platform integrity and security. This ensures all users can rely on a trustworthy environment.

We may suspend or terminate accounts for:

• Violation of these terms or applicable policies
• Misuse of platform features or unauthorized activities
• Security concerns or policy violations that threaten platform integrity
• Extended periods of inactivity to maintain active user base

Changes to Terms

We may update these terms periodically to reflect changes in our services, legal requirements, or best practices. Users will be notified of material changes, and continued use constitutes acceptance of updated terms. We are committed to transparency in all updates.

Governing Law

These terms are governed by the laws of India. Any disputes will be resolved through appropriate legal channels as per Indian jurisdiction. This ensures consistent application of laws and regulations.

Contact Information

For questions about these Terms of Service, please contact our legal team. We are here to assist you with any concerns or clarifications you may need.