Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, submit a case, or contact us for support.

Personal Information

• Name, email address, and contact information
• Employee ID and departmental details
• Professional credentials and experience
• Case-related documents and communications

Usage Information

• Log data including IP address, browser type, and access times
• Device information and operating system details
• Usage patterns and feature interactions

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Service Delivery: To process your cases and provide vigilance assistance
• Communication: To send you updates, notifications, and support responses
• Assistant Services: Our Assistant refers to AI Assistants that use your case information to provide relevant guidance and recommendations
• Security: To protect against fraud, abuse, and security threats
• Analytics: To understand usage patterns and improve our platform

AI Assistant and Data Processing

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• With Your Consent: When you explicitly authorize sharing
• Legal Requirements: When required by law or legal process
• Service Providers: With trusted partners who assist in service delivery
• CVO Network: Case information may be shared with assigned CVOs for review

Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure document storage and handling procedures

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your account and data
• Opt-out of non-essential communications
• Export your case data and documents

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Case records may be retained for audit and compliance purposes as required by government regulations.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of January 2025 and may be updated periodically. We will notify users of any material changes to this policy.